Shipping policy

Standard shipping is free for all orders over 250 euros in purchase value. The transport fee for each order less than this amount will be 12 euros for countries of the European Union. For other countries, the amount will be calculated automatically when entering the shipping address.

In orders made with shipment to an address in the United Kingdom, United States, Norway and Switzerland, the prices will be shown with the reduction of the 21% VAT of the original price in shop. However please note that the merchandise may be subject to customs duties or other charges payable by the recipient on delivery .



SENDING THE ORDER

Once the order has been submitted, you will receive an email with the shipping details. We will appreciate your confirmation of arrival by mail. If you do not receive the order in the expected time, please send an email in this regard to the following email address: info@elerizoalcudia.com.



DELIVERY TIMES

All orders received online are processed and, depending on their availability, shipped in the shortest possible time. Normally the delivery is made in less than 15 business days. It may take a little longer in high season. However, please note that our jewelry is handmade and may be made exclusively for you.

In the event that the delivery time is longer, we will contact you by email to confirm the approximate delivery date.



DELIVERY ADDRESS

Delivery will be made to the address specified by you in your order. We may ship parts of your order separately at our own expense. If we have not been able to deliver the order to the address indicated by you for any reason, we will notify you. If you want us to resend the order, you must bear the transport costs.

You must sign when you receive your order and you will be responsible for the product as soon as you receive it, becoming your property.



LOSS OF THE ORDER

Although orders are sent by secure mail, if it is received in poor condition, it must be stated on the receipt from the carrier and notify us as soon as possible. Please note that insurance is not responsible for loss after a certain time.